Frequently Asked Questions – On Umzug

Yes. The transport volume (e.g. number of boxes or furniture) can be adjusted at any time. Date or time changes are possible up to 7 days before the move. Later changes may incur additional costs.

Between 7 days and 72 hours before the move we charge a rebooking fee of €100. Less than 72 hours before the appointment, 50% of the total amount is due. Changes made more than 7 days in advance are free of charge.

You can reach us by phone at 030 62005118 or by email at info@onumzug.de.

On Umzug selects a suitable moving partner from our vetted partner network.

The number of movers is determined by the assigned moving company.

We make every effort to select a regional moving partner for you.

You will receive the contact details of the moving company one day before the move.

Moving vehicle including fuel, professional moving team, protective materials and straps, transport and liability insurance, transport of the items specified at booking, and personal consultation by the On Umzug team.

Electrical work (e.g. lamp installation, internet connection), parking space reservation, and kitchen assembly and disassembly are not included.

Disassembly and assembly of furniture, kitchen assembly and disassembly, packing and unpacking service for moving boxes, disposal of furniture or waste, furniture lift, and wall mounting of televisions.

The On Umzug team is available at all times for questions or problems during your move.

Please contact the emergency number communicated in advance immediately.

Additional effort will be charged accordingly afterwards.

Despite the greatest care, damage can occur during a move. Important: damage must be reported within 3 working days. Please fill out the damage form and send it back to On Umzug together with photos and invoices if applicable.

We offer you secure and flexible payment options: credit card, advance payment (bank transfer in advance), invoice – payment within 24 hours of receipt, and cash payment.

The invoice will be sent to you by email after the move is completed.

A tip is not mandatory. You only pay the fixed price agreed in advance with On Umzug.

Cancellations must be made in writing via our contact form. Cancellation fees depend on the time of cancellation: Up to 72 hours after booking and more than 14 days before the moving date: 20%. Between 14 and 7 days before the moving date: 50%. Between 6 days and 72 hours before the moving date: 80%. Less than 72 hours before the moving date: 100%.